Frequently Asked Questions

What is Aurora Flame?

Aurora Flame is a spiritual guidance platform that combines ancient wisdom with modern technology to provide personalized readings, including tarot, Chinese fortune telling, dream interpretation, and manifestation tools.

How accurate are the readings?

Our readings blend ancient wisdom with modern AI to offer personalized and insightful guidance. While many users find the messages surprisingly accurate, the clarity and relevance of your reading often depend on your intention, mindset, and the quality of your questions. Please note that readings are for reflection and inspiration—not guaranteed predictions.

Are my readings private and confidential?

Absolutely. All readings are completely confidential and stored securely. Your spiritual journey is sacred, and we respect your privacy completely. We never share your personal information or reading content with third parties.

How often should I get a reading?

Daily tarot readings are perfect for daily guidance, while deeper readings like Bazi or Zi Wei Dou Shu are best done annually or during major life transitions. Listen to your intuition about when you need guidance.

Can I ask specific questions?

Yes! Our system is designed to handle specific questions and provide detailed, personalized answers. The more specific your question, the more targeted your guidance will be.

What makes Aurora Flame different from other spiritual sites?

We combine multiple ancient traditions (tarot, Chinese astrology, dream interpretation) with modern technology to provide comprehensive spiritual guidance. Our readings are personalized, our platform is secure, and we focus on practical, actionable insights.

✨ Refund Policy ✨

All tarot readings and spiritual services are digital and considered final upon delivery.

Due to the nature of the content — intuitive and personalized guidance — we do not offer refunds for change of mind, dissatisfaction with the outcome, or unmet expectations. Please purchase with awareness that readings are for entertainment and self-reflection purposes only.

Refunds will only be issued in the case of:

• Services not delivered
• Significant delay without prior notice
• Misleading or incorrect product descriptions

If you believe you are entitled to a refund under Australian Consumer Law, please contact us at [email protected].

How do I know if a reading is right for me?

Trust your intuition. If you're drawn to a particular type of reading, it's likely what you need. You can also start with a free daily tarot reading to experience our style and approach.

What is Daily Tarot?

Daily Tarot provides you with a card each day that reflects the current cosmic energy and your personal journey. It's like having a spiritual weather report for your day, offering guidance and insight for your daily decisions.

How does Pick a Card work?

Pick a Card allows you to choose from multiple cards to get guidance on a specific question or situation. Your intuition guides you to the card that holds the answer you need most.

What is Yes/No Tarot?

Yes/No Tarot provides clear answers to specific questions, but with context and explanation. It's perfect for decision-making when you need a straightforward answer with guidance on why and how to proceed.

Can I ask the same question multiple times?

While you can ask similar questions, it's best to wait at least 24 hours between readings on the same topic. This allows the energy to shift and provides more meaningful insights.

What if I get a negative card?

There are no truly "negative" cards in tarot. Challenging cards often indicate areas for growth, lessons to learn, or warnings to heed. They're opportunities for transformation and deeper understanding.

How do I interpret reversed cards?

Reversed cards indicate blocked energy, internal challenges, or the need to look at a situation from a different perspective. They often suggest areas where you need to release old patterns or beliefs.

Can tarot predict the future?

Tarot doesn't predict a fixed future, but rather shows potential outcomes based on current energy and choices. It's a tool for guidance and self-reflection, helping you make informed decisions.

What's the best time to do a tarot reading?

Early morning or evening when you're most relaxed and receptive is ideal. Avoid readings when you're emotionally charged or rushed. Trust your intuition about timing.

What is Bazi (Four Pillars of Destiny)?

Bazi is an ancient Chinese astrological system that analyzes your birth data to reveal your cosmic blueprint. It shows your natural strengths, challenges, and optimal timing for different life activities.

What is Zi Wei Dou Shu?

Zi Wei Dou Shu (Purple Star Astrology) is considered the most sophisticated form of Chinese astrology. It places 108 stars in a 12-palace chart to reveal detailed life patterns and timing.

How accurate do I need my birth time to be?

For the most accurate readings, your birth time should be within 15-30 minutes. If you don't know your exact time, we can work with approximate times, but precision improves accuracy.

What are the Five Elements in Chinese astrology?

The Five Elements (Wood, Fire, Earth, Metal, Water) represent different types of energy and personality traits. Understanding your dominant elements helps you optimize your life choices and relationships.

How often should I get a Chinese astrology reading?

Bazi and Zi Wei Dou Shu readings are best done annually or during major life transitions. These systems show long-term patterns and don't change frequently like daily tarot.

Can Chinese astrology help with career decisions?

Absolutely! Chinese astrology excels at career guidance, showing your natural talents, optimal career paths, and the best timing for career changes or advancements.

What is the difference between Western and Chinese astrology?

Western astrology focuses on personality and psychological patterns, while Chinese astrology emphasizes practical life timing, career, relationships, and material success. Both are valuable for different aspects of life.

How do I use my Chinese astrology reading?

Use it to understand your natural strengths, choose optimal timing for important decisions, improve relationships, and make lifestyle choices that align with your energy patterns.

How do I create an account?

Click "Create Account" on any page, fill in your details, and verify your email. You'll receive a welcome email with instructions to get started. Create your account here.

I forgot my password. How do I reset it?

Click "Forgot Password" on the login page, enter your email, and follow the reset link sent to your inbox.

How do I purchase tokens?

Go to your dashboard, click on your token balance, and select a package. We accept all major credit cards.

How many tokens do I need for a reading?

Token costs vary by reading type. Daily tarot is 1 token, while comprehensive Chinese astrology readings may cost 5-10 tokens. Check each reading page for specific costs.

Can I save my readings?

Yes! All your readings are automatically saved to your account and can be accessed anytime from your dashboard.

How do I delete my account?

Go to Settings in your dashboard, scroll to the bottom, and click "Delete Account." This will permanently remove all your data.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption and never store your payment information on our servers. All transactions are processed securely through trusted payment processors.

What if I have a technical issue?

Contact our support team through our contact form. We typically respond within 24 hours.

Can I use Aurora Flame on mobile?

Yes! Our platform is fully responsive and works perfectly on all devices - phones, tablets, and computers.

Do you offer customer support?

Yes, we provide comprehensive customer support via our contact form. Premium members also get priority support.